Comments on: 7 Tips for Exceptional Customer Service http://themiddleshelf.com/2010/07/14/7-tips-for-exceptional-customer-service/ Tips and Musings on Business, Career, Life Mon, 26 Sep 2011 16:36:42 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Brian http://themiddleshelf.com/2010/07/14/7-tips-for-exceptional-customer-service/comment-page-1/#comment-11864 Brian Fri, 20 May 2011 05:18:10 +0000 http://themiddleshelf.com/?p=649#comment-11864 These are all helpful tips you've got here I couldn't agree more. I specially like #2 Ask if not sure. If you may I will just add two, in my POV are important in Customer Service; ON PHONE: Verbal cues like “Uh Huh”, “Really?”, or just repeating a key word can help. IN PERSON: In addition to the verbal skills already mentioned, this conversation provides the opportunity for non-verbal communication like a head nod, leaning in to show interest, or even a smile to help the speaker continue. These are all helpful tips you’ve got here I couldn’t agree more. I specially like #2 Ask if not sure. If you may I will just add two, in my POV are important in Customer Service;

ON PHONE: Verbal cues like “Uh Huh”, “Really?”, or just repeating a key word can help.

IN PERSON: In addition to the verbal skills already mentioned, this conversation provides the opportunity for non-verbal communication like a head nod, leaning in to show interest, or even a smile to help the speaker continue.

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