November 18th, 2009 
Maria Helm 
Electronic mail. Who doesn’t love it? It’s quick, efficient and –let’s be honest — allows us to be somewhat removed from the person on the other end. But that doesn’t mean you throw professional courtesy and etiquette out the window when using e-mail to communicate with those around you. In fact, you should pay close attention to your e-mail habits and determine that you are sending the right message with each click of the mouse. Read on for a few tips on how to keep your e-mail goofs to a minimum:
- Make sure your subject line is relevant and meaningful to the body of the e-mail.
- Don’t shout! Remember that using ALL CAPS is shouting your message. Be respectful and use regular sentence case.
- Limit your use of the “urgent” tag. You don’t want to be known as the person whose e-mail is always an emergency.
- Avoid texting lingo and emoticons. Spell out words and don’t rely on abbreviations.
- Avoid long sentences and paragraphs. Try not to exceed 20 words per sentence.
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