Posts Tagged ‘Going virtual’

Get Your Employees Motivated and Productive

Who doesn’t want employees that are more productive in the workplace?  Yet personal issues, illness and family obligations often prevent employees from coming in.  That’s why so many employers are now enabling remote access to their network.

Whether you call it “working from home,” “virtual office,” or  “telecommuting,” the idea is the same; your network is configured to give you and your staff the ability to work from some location other than the office.

While telecommuting will not work in every situation, there is no doubt that technology has made working from home extremely practical whether a few times a month or every week.  As a matter of fact, offering work-from-home options can give you a competitive advantage in attracting and retaining the best employees.  Here are some additional benefits to allowing your people remote access:

  • Employees who are sick can continue to work without infecting the office or losing an entire day of work
  • Employees forced to stay home to take care of sick family members can continue to work instead of taking off long periods.
  • Inclement weather or heavily congested traffic won’t shut down your office.
  • Key managers with a heavy workload will actually be more productive if given the ability to work from home on evening and weekends.
  • Allowing employees flexibility during peak workloads (e.g., your accounting staff during tax season or periodic reporting dates) makes employees happier to put in the extra hours from a home office.
  • Employees with temporary or permanent disabilities can continue to be fully functional in a home environment.

How to Get Started With a Telecommuting Program

First, make sure you have a telecommuting policy.  Second, make sure that systems are in place to adequately support telecommuting.  There are several options for remotely accessing your network, however, there are two primary ways used by most.  They are:

Home Sweet Office?

Many small businesses start in the owner’s home as a way to save money.  There’s a lot of advantages for businesses to go virtual and work from home.  Going virtual keeps your overhead costs low.  But not all businesses are meant to operate from homes.

A friend of mine owns a gift basket business and wades through gift basket inventory in her home.  Her living room floor is covered with inventory, from dog treats to sports jerseys to bags of cellophane wrapping and ribbons.  Her closets are filled with the actual baskets in every shape, color and size.  It’s a sign you need to move when you just move each pile from one side of the room to the other.

As the business grows in sales and/or numbers of employees, it becomes time to ditch the PJs or sweats and move away from the spare bedroom or dining room table and into bona fide office.  When to know it’s time?

Keep Overhead Costs Low By Going Virtual!

As many business owners jostle to keep overhead costs low, the cost of leasing an office is something that we rarely consider cutting. However, depending on how your business is structured, going virtual – aka, not having a physical office – may be a practical option.

I’ll use a small design firm I work with of about six employees, as a case study. Here are the many needs that we considered, and that you’ll want to dwell on, if you’re thinking about going virtual:

Time tracking. When it comes to documenting your team’s hours for billing and payroll purposes, there are plenty of time tracking systems with a wide array of features available online. Mashable has a great rundown of online time trackers that range from free to reasonably-priced. I use FreshBooks for my virtual assistance business and I find it efficient and user-friendly. I also recommend Harvest and Freckle – both are robust, well-designed, and reasonably priced.

Project management. Keeping track of tasks, deadlines, and dependencies is crucial, and online project management is a big space with many options. You should budget significant time for investigating and testing as many of these services as possible to determine what best matches your business processes.

Phone system. Sign up for a “virtual switchboard” service, which sets up phone extensions that forward to individual home phone lines. We chose Aptela, because it was affordable and gave us the options we needed, but there are a number of alternatives including RingCentral.

VPN. We bought special Linksys VPN routers to give us secure and easy-to-maintain access to our internal servers and shared files from our homes. It’s worth noting, however, that the setup required some substantial technical knowledge, so I’d suggest speaking with your IT director (or a freelance techie – let me know if you need one) to evaluate how best to affect this change.

Chat. To allow for real-time communication amongst the team, we signed everyone up for a chat service. We selected MSN Live Messenger because it has dependable group chat features, but most other chat services would work just as well.

Screen sharing. Screen sharing has been a huge part of what made it possible for us to go virtual. It allowed us to easily simulate looking over each others’ shoulders while collaborating on a project, as well as easily show a client what we’re working on without being in the same room together. We use GoToMeeting for walking clients through product demos and for collaborating on projects internally. A  good option if you don’t want to pay monthly subscription is Glance.

A year and a half later, the firm is still virtual and running more efficiently than ever, all while working from our respective homes, coworking spaces, or wherever we prefer.

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