Posts Tagged ‘Values’

How To Motivate Employees To Do The Right Thing

As a follow-up to my previous post “How to Motivate Clients To Do The Right Thing,” I thought that it will be beneficial for small business owners to motivate their employees to do the same.  After all, employees are considered your business’ most valuable asset, right?  You want your employees to put in a good day’s work, stick around and help build your business  Even better, you want them to want to.  So, here’s the carrot approach to consider.

Recognition.  Although a raise is always nice, you may be surprised to hear that a little recognition and TLC will go a long way.  People don’t always know what the carrot it.  A lot of companies think they have to give more money.  The real carrot is often announcing at a meeting that this employee has done something special, or a handwritten note from the CEO or owner will do the magic.

Food, glorious food.  Food and drink go a long way toward making people feel taken care of.  Stock up on snacks like microwave popcorn, chocolate, and flavored water.

Time will get them on your side. A lot of businesses close between Christmas and New Year’s.  That works out to three to five bonus days a year.  It’s usually a dead time for most businesses anyway, so consider giving your employees a chance to recharge their batteries at the end of the year.

Fit the perk to the workplace.  Obviously a policy that works great in one workplace can be a disaster in another.  For example if your company is a children clothing manufacturer consider allowing new parents to come to work with their babies; you may find that this practice actually increases productivity of your staff.

And the stick?  if an employee is dishonest or consistently deliver poor performance and you think that you’ve given the proper training/coaching, then it’s time to to let the employee go.  Before the ultimate decision to terminate is made, company management should spend a few minutes discussing the proposed termination with the company’s general counsel, outside labor counsel or the company’s human resources department. These professionals will see potential pitfalls that the management team may have missed and they can provide a reality check on the reason for termination.

Photo Credit:  Bruce Thomson

 

How To Motivate Clients To Do The Right Thing

Carrot or StickAs business owners, we want our clients to stay with our company and to pay their bills on time, or even early. While you may consider penalties or the proverbial stick for bad behavior most of the time the true motivator for clients is the carrot.  Not to worry–that carrot is often inexpensive or even free.

  • Reward clients for paying on time and for staying.  If I want a late-paying client to pay on time, I would give him a bonus to pay on time. That’s more likely to give him an incentive to do it. For long-term contracts of a year and more, why not give 10 percent off your hourly rate?
  • Celebrate their success. If you learned that one client is a voracious reader and is marking his 10th anniversary with your company, then get him a first-edition book signed by the author. This will make such a good impression.  When your clients do something special in their volunteer work or achieve another milestone, write a note or otherwise highlight the accomplishment.
  • Combine a carrot with your follow-up invoice. When needed, offer clients a carrot along with a subtle reminder that payment is due. Here’s how that combination might work:

Make Honesty Your Best Policy

HonestyThought I’d share with you a valuable lesson learned from a previous job I had many years ago.  Here it goes . . .

Immediately upon showing up for work as a mid-level marketing manager at a new company, I was told that everyone in the company flew coach on domestic flights unless the only seats available were in first class. I understood the rationale behind such a policy and had no problem conforming to the rule. One of my fellow department managers, however, wasn’t so accepting.

After we became better acquainted, he confided over a post-dinner libation that he flew first class on most longer flights and just put on his expense report that the coach section was full so he was “forced” to upgrade his flight status to first class. “No one ever checks,” he boasted. Being relatively new to the company, as well as being relatively honest, I told him I didn’t think his company air travel modus operandi was particularly admirable and that I’d continue to travel in the “cheap” seats. He just scoffed and accused me of being a “real sucker.”

Giving Yourself Credit

One of the reasons we often don’t feel successful is we never give ourselves credit.  We tend to downplay our achievement, especially in front of our family and friends.  Before we know it, we’re practically denying we ever attained anything.  But many successful people do revel in their achievements, covering the walls of their offices and homes with their photographs, and magazine covers, displaying awards on their mantels.  They’ve succeeded, and not only does the world applaud them, they congratulate themselves.

I experienced an awakening one day when I was rewriting my resume for a new venture.  As I listed my accomplishments, I wondered “Who is this woman?  Do I know her?  Do I have multiple personalities?” For if detectives arrived at my door to search for her, they wouldn’t have found a shred of physical evidence.  So I started searching for clues, rescuing proof that mountains had been climbed from cardboard boxes buried somewhere in the garage.  I took some of my favorite memorabilia – my college graduation picture, college diploma, professional certifications – to the framers.  When I hung them up in our living room, I stood back and looked at them the way a stranger might.  Wow! It was astounding, exhilarating, stupefying.  Then I began to congratulate myself out loud for jobs well done.  Now I seize moments of achievement by making them concrete.  Having the physical evidence of accomplishment has gone a long way toward making me feel successful.

Although it may crown you Queen for a Day (or King), the world cannot confer the recognition that will make you feel fulfilled.  Only you can.  So chill a bottle of champagne and toast yourself upon the completion of a creative project, personal accomplishment, professional achievement.  Can we really afford to wait for the world’s approval?  “I am doomed to an eternity of compulsive work,” Bette Davis confessed in her memoir, The Lonely Life.  “No set goal achieved satisfies.  Success only breeds a new goal.  The golden apple devoured has seeds.  It is endless.”

Photo Credit:  Bruce Berrien CC

What’s In A Personal Brand?

UniqueFlexible, dependable, creative, efficient, honest and optimistic define my personal brand.  To help me transition from being an employee to a business owner, I used a brand value proposition document, which I developed years ago to supplement my resume and tell employers why they should hire me.  The core values stay the same, while attributes change as you gain experience.  The key components of it are your positioning statement, what differentiates you from others; value drivers, things that support your positioning; proof points, accomplishments you have made that uphold your claims; and brand characters, your personal attributes.  With the document and a clearly defined brand, it was much easier for me to craft my elevator pitch, improved my confidence in terms of what I wanted, and for the most part it made me fearless in terms of  “I offer something of value and here’s why we should partner.”

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